If this is about a hard moment, not the app
Your care teamIn the oneway® app: the Support tab, on every screen
SAMHSA National HelplineFree, confidential support & referrals, 24/7
Crisis Text LineText a trained counselor, free, 24/7
If you're thinking about suicide
988 Suicide & Crisis LifelineCall or text, 24/7
I can't sign in / I forgot my password
Use "Forgot password" on the sign-in screen — a reset link goes to your account email. Still stuck? Email us and we'll sort it out.
Where do I find my facility code?
It's printed inside the front cover of your planner, and your program's alumni coordinator has it too. The code connects you to your alumni Circle — without it the community stays locked.
My facility code isn't working
Codes are case-insensitive — check for mixed-up characters (0/O, 1/I). If it still won't take, email us with your program's name (never post the code publicly) and we'll verify it.
I lost my planner — can I get another?
Reach out to your program's alumni coordinator — their card is on the inside cover of the planner, or ask your facility directly. Your app history keeps your milestones in the meantime; nothing resets.
How do I delete my account and data?
In the app:
You → Delete my account. Or email
privacy@elev8.io from your account email and we'll do it. See the
App Privacy Policy for what is removed and what we keep because the law requires it.
How do I disconnect my wearable?
In the app: You → Connections — disconnect any time. That stops all new data immediately; email us if you also want the history removed.
Who can see my check-ins and journal?
Only you, unless you've chosen to share something with your care team in the consent settings. Circle posts are visible to your program's verified alumni only. The full picture is in the
App Privacy Policy.
Something in the app looks broken
